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Job Posting
  • Full Time
  • Toronto

Website Ombudsman Toronto

Description: NOC Code: 4

Ombudsman, City of Toronto   

Listening. Investigating. Improving City Services.

The City of Toronto is your municipal government. Its 44 divisions and 134 agencies, boards and corporations deliver countless services and programs affecting people’s daily lives. Housing, roads, bike lanes and public transit; electricity; parks, ravines and waterways; public safety and public health; childcare and long-term care; arts, culture and recreation; building permits, by-law enforcement and property standards; garbage, recycling and composting – the City of Toronto delivers all of this and more to you. The City’s job is to serve and meet the needs of its citizens, and when receiving these services, its citizens are entitled to fairness, accountability and transparency.


Ombudsman Toronto is an independent and effective voice for fairness at the City of Toronto. The Office of the Ombudsman operates at arm’s length from the City, providing impartial investigation and resolution of public complaints covering a diverse range of issues across all City divisions and almost all agencies, corporations and adjudicative bodies. In addition to exploring ways to resolve individual cases without taking sides, Ombudsman Toronto also identifies systemic issues, shining a light on problems and working constructively with the City administration to improve fairness in the public interest. Ombudsman Toronto has approximately 15 staff and an operating budget of approximately $2 million.

Reporting to City Council, as the Ombudsman you will set the overall direction for the Office by independently establishing goals, objectives and priorities. You will identify and investigate administrative decisions, acts and omissions that are unjust or discriminatory, and systems that could better serve the public. Taking appropriate action to resolve issues, you will make recommendations and oversee the implementation of solutions through the creation and/or modification of guidelines, policies and procedures, processes, and system improvements. You will oversee and conduct extensive communications, education and outreach to the public, including vulnerable or equity-deserving communities, City Council members and City administration, to ensure that the role of Ombudsman Toronto is well-understood. You will provide leadership, guidance and support to staff, and oversight of the Deputy Ombudsman on all operations including investigations and resolutions, budget and financial responsibilities, human resources, legal issues, policy, research and data, stakeholder engagement, and office operations.


You bring extensive experience in administrative law and/or Ombudsman work at a senior management level in the public service, or in a legal/judicial institution. A proven, effective and highly respected leader and visionary in the field, you have a broad knowledge of government structures and functions, and the issues that affect the citizens of Toronto. You possess the ability to navigate sophisticated administrative structures, building trusted connections in the pursuit of constructive change for all parties. You have an in-depth working knowledge of investigations, fact finding and mediation, and extensive experience in reports and/or decision writing paired with excellent writing skills and the ability to interpret laws and make decisions on complex matters. You communicate and engage effectively with a diverse range of people, individually and through the media, and have the ability to respond to elected officials in a public forum, addressing problems at the highest level while remaining non-judgmental with complete impartiality, integrity and confidentiality. As a trusted advisor in the public interest, you bring a strong commitment to quality in service delivery and application of administrative fairness, and ensure a culture that champions equity, diversity, and respectful workplaces.


Please apply in confidence by Friday, February 19, 2021 with a cover letter and current resume to LHH Knightsbridge Executive Search, Lindsay Millard at with the subject line “Ombudsman Toronto”.

For a copy of the comprehensive Position Profile, please visit:

The City of Toronto is committed to employment equity and encourages applications from Aboriginal people, people with disabilities, members of visible minority groups and women. The City of Toronto strives to build an inclusive society and providing an accessible environment in which all individuals have access to the City’s services and programs in a way that respects the dignity and independence of people with disabilities.

Should you require accommodation to participate as a candidate in the hiring process, please communicate your needs to the LHH Knightsbridge executive search team.

Job posting end date : 2021-02-19

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