Print Friendly, PDF & Email
Job Posting
  • GTA

Canada Post




Other Location(s): 

Employment Type:  Full-Time

Language Requirements:  English Essential

Job ID:  128420

Job Details: 

Job Requisition Id: 128420
Business Function: Various
Primary City: GTA
Province: ON
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: English Essential
Employee Class and Level: OP 01
Number of Vacancies: 15
Area of Competition: All of GTA, however applicants who identify as Indigenous Peoples (First Nations, Métis or Inuit) and/or Persons with a Disability shall be given priority.
Posting Date (MM/DD/YYYY): 07/16/2021
Closing Date (MM/DD/YYYY): 08/16/2021


Applicants who identify as Indigenous Peoples (First Nations, Métis or Inuit) and/or Persons with a Disability shall be given priority in the candidate selection process. Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.

To support data collection: This is a special measure employment equity initiative and as a result it is important to self-identify.

Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated.  All information received in relation to accommodation will be kept confidential.

Job Description

Canada Post is building its next generation of leaders through the most exciting period in our history. And you can be part of it.

We deliver billions of items to Canadians each year – but we’re really in the people business.  As a Supervisor, Operations, you’ll play an important role in this. You’ll lead, coach and inspire teams of unionized employees, and some contractors, making deliveries in urban, suburban and rural areas.

Are you a front-line leader dedicated to customers and to the success of the people you lead? The role of Operations Supervisor could be perfect for you if you:

  • are well-organized and able to multi-task and meet urgent deadlines
  • communicate clearly, and like to lead and develop people, work with teams and collaborate
  • thrive in a challenging, fast-paced environment
  • can think on your feet, and solve problems to get results

Job Description

Supervises the mail delivery and mail processing operations within a Local Area. This includes the activities of letter carriers, RSMC’s and CUS assigned to deliver the mail as well as the efficient manual processing of mail on assigned shift. Acts as the “voice of the company”, sharing performance expectations, business updates and results regularly with team members.

Job Responsibilities

What will you do?

  • You’ll lead, coach, train and direct employees to ensure we keep our commitment to our customers
  • You’ll oversee the daily delivery or processing operation of one or more teams, setting daily priorities and executing on our service commitments
  • You’ll manage and improve productivity by analyzing daily reports, sharing results with team members, resolving issues and implementing best practices
  • You’ll monitor and promote safe work practices, conduct safety investigations, and follow up on incident reports while overseeing return-to-work and accommodation of employees
  • You’ll resolve staff issues and take appropriate action, if required. This involves consultation with Labour Relations and/or the union that represents employees in our depots and plants

Job Responsibilities

Below are the main job requirements and responsibilities for the Supervisor, Operations.

  • For mail delivery, supervises the daily operation of a team to ensure the safe and efficient sortation, routing and delivery of mail in accordance with regulations procedures and instructions.
  • For mail processing, supervises the processing of all classes of mail in a postal facility. Sets daily priorities to ensure that deadlines and service commitments are met. Monitors and follows up on delivery and scanning exceptions. Liaises with other functions in operations to ensure the efficient movement of mail.
  • Promotes and implements work place safety and health programs for their work unit. Coaches and directs employees on safe work practices in order to reduce accident frequency and severity; conducts investigations, and reports and follows up on accident incidences. Addresses and resolves health and safety issues in a timely and efficient manner and may participate as a member of the local health and safety committee. Oversees the return-to-work and accommodation of employees unable to perform the full range of duties in their job.
  • Supervises, coaches and provides guidance and leadership to employees, promoting a respectful environment in the workplace. Administers human resources processes such as staffing, performance management, disability management and attendance management. Resolves staff issues, including disciplinary action if required. Consults with Labour Relations and/or union representatives on the application of the terms of the collective agreement. Creates learning and knowledge transfer opportunities for assigned staff.
  • Estimates workloads in order to arrange for adequate staff to be on duty, recommends and sometimes authorizes the use of overtime as required. Assigns and confirms available staff to different areas of the operation according to fluctuating mail volume. Requests additional equipment or services as required.

Job Responsibilities (continued)

  • Evaluates current operational methods and procedures and recommends improvements to optimize operational efficiency. Implements changes and communicates with support groups as required.
  • Conducts daily observations of employee productivity. Investigates abnormalities and works to improve performance and implement best practices in productivity. Analyzes daily productivity reports to determine problems and trends. Shares analysis and results with team.
  • Maintains administrative records on volumes processed and employees’ time and leave in SAP. Performs administrative tasks related to the operation of the shift. Produces reports, resolves related data issues and performs other administrative tasks associated with a team leader role.
  • Promotes good relations with external stakeholders such as bargaining unit representatives, contractors, customers and the general public.


What must you have?

  • High School Diploma or provincial equivalent (GED)
  • Minimum 1 year of experience managing a team OR minimum 2 years’ experience working in a unionized environment
  • Working knowledge of Microsoft Office
  • A willingness to work shifts and weekends

These help, too!

  • Experience working in a customer service role
  • Experience working in a plant or warehouse environment
  • Full driver’s licence
  • A post-secondary education

Paragraph if term

In return, we offer:

  • an opportunity for a career rather than a job (we often promote from within)
  • an attractive, competitive salary
  • after 6 months with the company:
    • life insurance
    • three weeks of vacation with additional leave options
    • a generous defined contribution pension plan



  • High School diploma or provincial equivalent (GED) (Equivalent Experience may be accepted in lieu of a High School Diploma)


  • Minimum 1 year experience managing a team OR Minimum 2 years’ experience working within a unionized environment
  • Working knowledge of Microsoft Office (i.e., understand the major features of each software application)


  • Post-secondary degree/diploma

Other Information

Today’s Canada Post – Canada Post is an e-commerce powerhouse, delivering billions of items each year. We help small businesses grow. We enrich lives in remote communities. We connect Canadians with each other and to the rest of the world. And we do all this by providing residential and business customers with the best possible delivery experience in the country.

With an established record of promoting from within, we can offer you a career rather than a job. In fact, some of our most senior executive leaders have leveraged their experience within the company to work in different parts of the country and to develop as leaders.

Safety Sensitive Positions
This position may be considered a Safety Sensitive position.

Employment Equity

Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences.

We are committed to employment equity and encourage applications from women, Indigenous Peoples, persons with disabilities and visible minorities.

Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.


Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated.  All information received in relation to accommodation will be kept confidential.

Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

Leadership Behaviours
Decision Making 
– A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner, that aligns with the corporation’s best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.

Our Values

We value diversity as an essential part of who we are as a company, how we operate and how we see our future. We believe that attracting, developing, and retaining people who reflect the diversity of Canada is essential to our success because this matters to all communities and customers we serve.

Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.

Safety – We are committed to a safe and healthy environment for all our stakeholders.
Customer – We serve Canadians with pride and passion.
Respect – We treat each other with fairness and respect.
Integrity – We act responsibly and with integrity.
Transformation – We will innovate and transform to win in the marketplace.

Job Segment: Operations Manager, Disability, Financial, Warehouse, Operations, Human Resources, Finance, Manufacturing

Job posting end date : 2021-08-16
Job Posting Start Date: 2021-07-16

To apply for this job please visit